FastMail.FM FAQ - Login problems screen

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Questions

  1. I've lost my password or account name. Can you send them to me?
  2. How can I clear the saved password in the browser?
  3. I tried 'Secure Login', but it didn't work. Why?
  4. When I tried to login, it said my account is suspended. Why?
  5. When I tried to login, I got a message saying 'FastMail.FM- An error has occurred'. What happened?
  6. When I tried to login, I got a message saying 'The page cannot be displayed'. What happened?
  7. I had a problem logging in, but not any of the above. What can I do?

Answers

  1. I've lost my password or account name. Can you send them to me?

    2. Click the 'Lost password/account' link on the login screen at http://www.fastmail.fm. This will allow you to send your password and username to your backup email address.

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  2. How can I clear the saved password in the browser?

    3. Passwords can be stored in your browser by the server using cookies, or the browser can store the password for the 'Autocomplete' feature. To clear the password saved in the cookies, click on the 'Logout' button in your mailbox screen.

    To clear the password saved for the 'Auto-complete' feature of your browser(Internet Explorer), go to 'Tools' -> 'Internet Options' -> 'Content' -> 'Auto Complete' and click on 'Clear Passwords' button. If you don't want to save the usernames/passwords, uncheck the 'User names and passwords on Forms'.

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  3. I tried 'Secure Login', but it didn't work. Why?

    4. If "Secure Login" or "Go to secure login screen" does not work, it may be that your browser does not support secure communications. You can either login using just a plain "Login", however, without a secure connection, your communications with FastMail.FM are not encrypted. You can also get the latest version of Internet Explorer or Netscape Navigator which work with secure connections.

    To understand what the limitations of secure communications with FastMail.FM are, click here.

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  4. When I tried to login, it said my account is suspended. Why?

    5. If your account is suspended, or temporarily unavailable, you will get a message at the top of the screen describing what is happening. If your account is temporarily unavailable, please wait for up to 2 hours before contacting the support team.

    If your account has been suspended, please fill in our support form for more information.

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  5. When I tried to login, I got a message saying 'FastMail.FM- An error has occurred'. What happened?

    6. This means an internal FastMail.FM error occurred. This is most likely because there is a problem with your underlying IMAP account. Click on the 'Account problems' link on the login screen at http://www.fastmail.fm. This will perform a series of tests on your account, including some common 'sanity' checks, and fixing any folder access problems.

    Please be patient, it may take up to several minutes to get a response. After the tests are complete, trying logging in again. If you still have problems, continue on the items below.

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  6. When I tried to login, I got a message saying 'The page cannot be displayed'. What happened?

    7. You may be having network connectivity problems. See here for more details

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  7. I had a problem logging in, but not any of the above. What can I do?

    8. Firstly, click on the 'Account problems' link on the login screen at http://www.fastmail.fm. This will perform a series of tests on your account, including some common 'sanity' checks, and fixing any folder access problems.

    Please be patient, it may take up to several minutes to get a response. After the tests are complete, trying logging in again.

    If you still have problems, fill in our support form and we'll look into it for you.

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